Granting your consent would allow us to use the services provided by Hotjar to collect and combine the feedback you've just submitted with:


Your behavior and interactions can be used to recreate your sessions in a visual replay format allowing us to better understand your experience.


All behavior and interaction data collected will be retained for no longer than one (1) year at which point it will be automatically deleted. All feedback data you submit is stored in accordance with our data retention policy.


You have the right to withdraw this consent at any time. From the date when you withdraw your consent, we will no longer combine your feedback with information about your behavior. Any data collected and combined from the date when you granted consent until the date of withdrawal would have been lawfully processed.


The legal basis for processing this data, which might include personal data, if you provided any, is Article 6(1)(a) EU General Data Protection Regulation.


Your personal data may be shared with other companies who support us in management and analysis of our surveys. Some of these tools may use Artificial Intelligence (AI) technology to help us draw meaningful insights.


Whenever we engage other companies to process your information outside of the European Economic Area, we recognize that they may not have the same standard of data protection as set out in GDPR. In those situations, we will always put in place adequate safeguards to keep your data secure, such as Standard Contractual Clauses (SCCs).


We may also share your personal data with ContentSquare group companies, some of which are located outside of the European Economic Area. In these cases, we will ensure your data is also guarded by the appropriate safeguards (SCCs).


Your privacy is important to us, and we will be happy to help you exercise your rights in relation to it. Under the GDPR, you have the right to object to the processing of your data, request access to your personal data, request that your personal data be corrected or erased, and request that the processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

What is Hotjar?

Hotjar is a web-based Analytics & Feedback platform that reveals the online behavior and voice of your users. Hotjar is used on over 250,000 sites worldwide and we've been in business since 2014.

I do not want Hotjar to collect my data. Can I opt-out?

Yes – you can easily do this by visiting the opt-out page on hotjar.com and following the instructions provided.